Terms and Conditions for Gardeners Tulse Hill
These Terms and Conditions apply to all bookings made with our gardening service. By requesting work to be carried out, you agree to these terms, which set out how we accept bookings, how payments are handled, when cancellations may apply, and the limits of our responsibility. These terms are written for customers using a professional gardening service and are intended to be clear, fair, and compliant with UK consumer and waste-handling expectations.
We provide a range of domestic and light commercial gardening services, which may include routine maintenance, clearance, pruning, planting, lawn care, hedge work, and related outdoor tasks. The exact scope of each job will depend on the agreed booking, the condition of the site, access, and any materials or equipment needed. When a customer asks us to attend, they are confirming that they have authority to arrange the work at the property and that the property can be safely accessed at the agreed time.
These terms are designed to support a straightforward relationship between the customer and the service provider. They do not affect any rights you may have under UK consumer law. If any part of these terms is found to be unlawful or unenforceable, the remaining sections will continue to apply. References to “we”, “us”, and “our” mean the gardening service provider; references to “you” and “your” mean the customer who makes the booking or receives the work.
All bookings are subject to availability, and a booking is only confirmed once we have agreed the date, the expected type of work, and any key conditions that affect delivery. A booking request may be made in writing, by telephone, or through any booking method we make available at the time. Once a request is received, we may ask for additional information before confirming the appointment, including access arrangements, the size of the area, or details of the specific tasks required.
Any quotation or estimate provided before the job starts is based on the information available at that time. Where the actual site conditions differ from the description given by the customer, the price, duration, or staff required may need to be adjusted. Examples include overgrown areas, hidden waste, blocked access, unsafe structures, or unexpected volumes of cuttings. A gardeners service quotation is not a fixed offer unless we expressly say so in writing.
If the work involves regular visits, the schedule will normally be agreed in advance. We may change or reschedule a visit if weather, access issues, staff availability, health and safety concerns, or other matters outside our control make attendance impractical. We will aim to give notice where possible and to arrange an alternative time. Where a customer is not available at the appointment time and access has not been arranged, the visit may be treated as a missed booking and the call-out or minimum charge may still apply.
Payment terms will be confirmed before or at the time of booking. Unless otherwise agreed, payment is due on completion of the work, or in some cases in advance for materials, deposits, or recurring services. We may accept card, bank transfer, cash, or other methods that are permitted at the time. All prices are stated in pounds sterling and may be inclusive or exclusive of VAT depending on the service structure and any legal requirements applicable to us.
If a deposit is requested, it is normally used to secure the appointment and cover preparation costs. Deposits may be non-refundable where clearly stated, especially where a date has been reserved and we have turned away other work. If additional work is requested during the visit, any extra cost must be agreed before the work continues, unless it is required to deal with a safety issue or to complete a task already authorised by the customer. Invoices must be paid by the due date shown on them.
Late payment may result in administration charges, recovery action, or suspension of further services until the account is settled. We reserve the right to refuse future bookings where previous invoices remain unpaid. Discounts, promotional rates, or special prices are offered at our discretion and may be withdrawn or amended without notice for future bookings. A customer may not set off deductions against the agreed price unless we have given written permission or the law requires otherwise.
Cancellations should be made as early as possible. If you cancel or postpone a booking, we ask that you give reasonable notice so that the appointment can be reallocated. For standard one-off jobs, cancellation charges may apply if we have already committed time, purchased materials, or travelled to the property. For larger projects or repeated garden maintenance visits, the cancellation terms may be stricter, particularly where staff, machinery, or waste disposal arrangements have been organised in advance.
Where a customer cancels after we have started work, charges may apply for the time already spent, materials used, and any non-recoverable costs. If the weather makes gardening work unsafe or ineffective, we may rearrange the appointment without penalty to either party. This includes periods of heavy rain, strong winds, frost, storms, or other conditions that affect lawn care, pruning, climbing, chemical use, or safe access. Our decision on whether conditions are suitable will be based on safety and practicality.
We may cancel or suspend a booking if the property is unsafe, if there is a risk to our staff, if required access is not available, or if you fail to provide essential information in time. In such cases, we will try to explain the reason and offer an alternative date where possible. If the work has already commenced and we are forced to stop because of a problem within the customer’s control, the customer may still be charged for the work completed up to that point.
We take reasonable care when carrying out gardening and clearance work, but all services involve some degree of risk. Our liability is limited to losses that are a foreseeable result of our breach of contract, negligence, or failure to use reasonable skill and care. We do not exclude liability where such exclusion is not permitted under UK law, including liability for death or personal injury caused by our negligence, fraud, or any matter that cannot lawfully be excluded.
Customers must tell us about any known hazards before work begins. This includes underground services, fragile paving, hidden irrigation, uneven ground, aggressive animals, bee nests, unstable structures, contaminated areas, or items that may be damaged by normal gardening activity. We are not responsible for damage caused by defective surfaces, pre-existing faults, hidden defects, or inaccurate information supplied by the customer. Where a customer asks us to work near delicate features, the customer accepts that reasonable care does not mean every risk can be removed.
Any plants, shrubs, turf, soil, timber, or materials supplied by the customer remain the customer’s responsibility unless otherwise agreed. We are not responsible for natural variation in plant growth, seasonal performance, or losses caused by weather after planting or treatment has been completed. If tools, ladders, machinery, or equipment are used on site, the customer must not interfere with them or allow children or pets into restricted areas while work is taking place.
Waste arising from gardening work, including grass cuttings, branches, leaves, soil, and green waste, will be handled in accordance with applicable UK waste rules. We aim to segregate, transport, and dispose of waste responsibly, and we may use licensed waste carriers or approved facilities where required. The customer agrees that any waste generated by the agreed work may be removed, composted, recycled, or disposed of by us or by an authorised third party, subject to the arrangement made for the job.
Unless specifically included in the price, waste removal charges may be added where significant quantities are involved. Some materials require special handling and may not be accepted as routine green waste. This can include soil in large volumes, treated timber, broken fencing, rubble, electrical items, chemicals, or contaminated materials. If we discover such items during a job, we may pause the work until a safe and lawful disposal method is agreed. We do not undertake illegal dumping, fly-tipping, or disposal of waste in a manner that would breach environmental obligations.
Customers must not ask us to remove waste that they know to be prohibited, hazardous, or illegally deposited. Where the customer provides waste for collection, they are responsible for declaring its nature accurately. If incorrect information is supplied and that causes additional cost, delay, or compliance risk, the customer may be charged for the extra handling or disposal required. We may refuse any item that we believe cannot lawfully or safely be transported.
Customers are responsible for ensuring that the property has the right access for the agreed work, including keys, gate codes, parking permissions, and safe entry points where needed. If access is delayed or refused, we may need to shorten the visit, reschedule, or charge for wasted time. Where work is to be carried out while the customer is absent, the customer must make sure that the correct area is available and that there are no hidden restrictions that would prevent us from completing the job as agreed.
We may use subcontractors or additional workers to complete some services, provided the standard of work remains consistent with these terms. Any subcontractor acting on our behalf must follow the same expectations regarding safety, professionalism, and lawful waste handling. Title to any materials supplied by us will pass to the customer only when full payment has been received, unless otherwise agreed in writing. This is a common protection used in gardeners terms and conditions to help manage commercial risk.
These terms may be updated from time to time. The version in force at the time of booking will normally apply to that booking, unless a change is required by law. If we make a material change that affects future services, we may publish or provide the revised wording before new work is accepted. By continuing to use our services after a change takes effect, you agree to the updated terms for any new booking.
If there is a complaint or concern about the work, you should raise it within a reasonable time after completion so that we can review the matter. We may ask for photographs, a description of the issue, or an opportunity to inspect the work. If a remedy is appropriate, we may offer to return and correct the issue, reduce the price, or take another fair step, depending on the circumstances and any legal obligations. This process does not limit rights that cannot be excluded under consumer law.
Nothing in these terms is intended to create a partnership, employment relationship, or agency arrangement between us and the customer. The contract is between the service provider and the person or organisation making the booking. If any provision is found invalid, illegal, or unenforceable, that provision will be interpreted as narrowly as needed to remain effective where possible, and the rest of the terms will continue unchanged.
The contract and any dispute or claim arising from it are governed by the law of England and Wales. The courts of England and Wales will have exclusive jurisdiction unless the law requires otherwise. These UK gardening service terms are intended to provide certainty, lawful waste management, clear booking rules, and a practical framework for delivering outdoor work in a safe and professional way.